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Evidence Guide: MSS407004 - Facilitate improvements in the internal value stream

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407004 - Facilitate improvements in the internal value stream

What evidence can you provide to prove your understanding of each of the following citeria?

Identify opportunities for continued improvement

  1. Identify past improvements which have been implemented but have not delivered intended benefits.
  2. Identify suggested improvements which have not yet been implemented.
  3. Discuss and identify with team members new improvement opportunities.
  4. Determine which of these improvements have been or may be restricted by other value stream members.
  5. Suggest possible factors causing this restriction.
  6. Select possible improvements for further study.
Identify past improvements which have been implemented but have not delivered intended benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify suggested improvements which have not yet been implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and identify with team members new improvement opportunities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine which of these improvements have been or may be restricted by other value stream members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suggest possible factors causing this restriction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select possible improvements for further study.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Study restrictions to further improvement with value stream member

  1. Arrange meeting with suitable representatives of the value stream member.
  2. Outline the opportunities for improvement and any current or anticipated restrictions.
  3. Work with value stream representatives to determine root cause of restrictions.
  4. Work with value stream member to identify possible solutions to problem.
  5. Define outcomes from any proposed changes.
Arrange meeting with suitable representatives of the value stream member.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outline the opportunities for improvement and any current or anticipated restrictions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with value stream representatives to determine root cause of restrictions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with value stream member to identify possible solutions to problem.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define outcomes from any proposed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a consensus approach to implementing improvements

  1. Determine benefits/costs to value stream member from the proposed changes.
  2. Determine benefits/costs to own process from the proposed changes.
  3. Decide whether the proposed improvements will result in a valuable improvement to the end customer.
  4. Determine health, safety and environment (HSE) impacts as a result of the change.
  5. Agree on proposed change/program of changes with all key stakeholders.
Determine benefits/costs to value stream member from the proposed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine benefits/costs to own process from the proposed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Decide whether the proposed improvements will result in a valuable improvement to the end customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine health, safety and environment (HSE) impacts as a result of the change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on proposed change/program of changes with all key stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required approvals

  1. Draft a formal proposal for the proposed changes.
  2. Submit proposal for all required approvals from stakeholders.
  3. Modify proposal, as required, in liaison with all key stakeholders.
  4. Obtain sign-off from process/system owner.
Draft a formal proposal for the proposed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit proposal for all required approvals from stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify proposal, as required, in liaison with all key stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain sign-off from process/system owner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure and communicate gains

  1. Agree indicators/metrics of success of proposed changes.
  2. Make arrangements to collect the necessary data.
  3. Make arrangements for the data to be analysed and presented in an agreed format to the agreed stakeholders.
  4. Agree the communication plan.
  5. Liaise with stakeholders to implement changes as agreed and approved.
Agree indicators/metrics of success of proposed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make arrangements to collect the necessary data.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make arrangements for the data to be analysed and presented in an agreed format to the agreed stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree the communication plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with stakeholders to implement changes as agreed and approved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review change

  1. Analyse results of change.
  2. Identify areas which have not met predicted outcome (positive or negative).
  3. Determine cause of target not being met.
  4. Take action to improve the value stream.
  5. Take action to sustain improvement by standardising.
Analyse results of change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas which have not met predicted outcome (positive or negative).

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine cause of target not being met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to improve the value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to sustain improvement by standardising.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify opportunities for continued improvement

1.1

Identify past improvements which have been implemented but have not delivered intended benefits.

1.2

Identify suggested improvements which have not yet been implemented.

1.3

Discuss and identify with team members new improvement opportunities.

1.4

Determine which of these improvements have been or may be restricted by other value stream members.

1.5

Suggest possible factors causing this restriction.

1.6

Select possible improvements for further study.

2

Study restrictions to further improvement with value stream member

2.1

Arrange meeting with suitable representatives of the value stream member.

2.2

Outline the opportunities for improvement and any current or anticipated restrictions.

2.3

Work with value stream representatives to determine root cause of restrictions.

2.4

Work with value stream member to identify possible solutions to problem.

2.5

Define outcomes from any proposed changes.

3

Develop a consensus approach to implementing improvements

3.1

Determine benefits/costs to value stream member from the proposed changes.

3.2

Determine benefits/costs to own process from the proposed changes.

3.3

Decide whether the proposed improvements will result in a valuable improvement to the end customer.

3.4

Determine health, safety and environment (HSE) impacts as a result of the change.

3.5

Agree on proposed change/program of changes with all key stakeholders.

4

Obtain required approvals

4.1

Draft a formal proposal for the proposed changes.

4.2

Submit proposal for all required approvals from stakeholders.

4.3

Modify proposal, as required, in liaison with all key stakeholders.

4.4

Obtain sign-off from process/system owner.

5

Measure and communicate gains

5.1

Agree indicators/metrics of success of proposed changes.

5.2

Make arrangements to collect the necessary data.

5.3

Make arrangements for the data to be analysed and presented in an agreed format to the agreed stakeholders.

5.4

Agree the communication plan.

5.5

Liaise with stakeholders to implement changes as agreed and approved.

6

Review change

6.1

Analyse results of change.

6.2

Identify areas which have not met predicted outcome (positive or negative).

6.3

Determine cause of target not being met.

6.4

Take action to improve the value stream.

6.5

Take action to sustain improvement by standardising.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify opportunities for continued improvement

1.1

Identify past improvements which have been implemented but have not delivered intended benefits.

1.2

Identify suggested improvements which have not yet been implemented.

1.3

Discuss and identify with team members new improvement opportunities.

1.4

Determine which of these improvements have been or may be restricted by other value stream members.

1.5

Suggest possible factors causing this restriction.

1.6

Select possible improvements for further study.

2

Study restrictions to further improvement with value stream member

2.1

Arrange meeting with suitable representatives of the value stream member.

2.2

Outline the opportunities for improvement and any current or anticipated restrictions.

2.3

Work with value stream representatives to determine root cause of restrictions.

2.4

Work with value stream member to identify possible solutions to problem.

2.5

Define outcomes from any proposed changes.

3

Develop a consensus approach to implementing improvements

3.1

Determine benefits/costs to value stream member from the proposed changes.

3.2

Determine benefits/costs to own process from the proposed changes.

3.3

Decide whether the proposed improvements will result in a valuable improvement to the end customer.

3.4

Determine health, safety and environment (HSE) impacts as a result of the change.

3.5

Agree on proposed change/program of changes with all key stakeholders.

4

Obtain required approvals

4.1

Draft a formal proposal for the proposed changes.

4.2

Submit proposal for all required approvals from stakeholders.

4.3

Modify proposal, as required, in liaison with all key stakeholders.

4.4

Obtain sign-off from process/system owner.

5

Measure and communicate gains

5.1

Agree indicators/metrics of success of proposed changes.

5.2

Make arrangements to collect the necessary data.

5.3

Make arrangements for the data to be analysed and presented in an agreed format to the agreed stakeholders.

5.4

Agree the communication plan.

5.5

Liaise with stakeholders to implement changes as agreed and approved.

6

Review change

6.1

Analyse results of change.

6.2

Identify areas which have not met predicted outcome (positive or negative).

6.3

Determine cause of target not being met.

6.4

Take action to improve the value stream.

6.5

Take action to sustain improvement by standardising.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to facilitate one (1) or more improvements which have not delivered intended benefits or have possibly been restricted (stalled improvements), or two (2) or more improvements which have not as yet been subjected to restriction (fresh) and to:

identify opportunity for improvement

identify restrictions to the implementation of the improvement and determine possible solutions

develop a consensus approach to implementing the improvement and obtain approvals

measure and communicate change and review its implementation

standardise any improvements made.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to facilitate stalled improvement projects or one likely to be stalled, including knowledge of:

negotiation, influence and persuasion techniques

the causes of restriction/obstruction by people and methods of dealing with it

‘selling’/’pitching’ improvement projects

the manipulation of data and the interpretation of information

methods of determining benefits from and costs of change.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Change includes one or more of:

plant, procedures or practice

continuous improvement (or an improvement event/project)

intended to make an improvement or to implement new products, technology or systems

the implementation of a change.

Information presentation formats include one or more of:

graphs or other appropriate visual forms

written reports – hard copy or digital

oral – to individuals or groups.

Stakeholders include one or more of:

work team members

value stream members

members of the work or broader community who may be impacted by the change.

Results of change include one or more of:

an initial improvement followed by a return to previous performance

a change which has resulted in continued improvement

continued detriment or other variations over time.

Improvements include one or more of:

process, plant, procedures or practice

changes to ensure positive benefits are maintained.

Methods of sustaining improvement include one or more of:

standard procedures and work instructions

standard practice

other relevant documents and practices.

Team leader includes one or more of:

a person with a formal, permanent role

a person with an ad hoc role in facilitating the function of a team in a workplace.